Frequently Asked Questions

  • What are your business hours?

    Monday through Friday 12pm - 7pm

    Saturday 9am - 12:30pm

    Sunday- Closed 

  • My child is interested in joining gymnastics, where do I start?

    You can start by creating an account on our customer portal.  You will then be able to view the age and skill level appropriate classes for your child. choose what works best for your schedule and complete the enrollment via the customer portal.  If you are needing additional help to enroll, please reach out to us at info@lakecitytwisters.com or 608-345-8177.

  • What should my child wear?

    Your child can wear any athletic clothing that they are comfortable in.  We do have leotards for sale onsite but a leotard is not a requirement.  Long hair should be pulled back out of the face and all jewelry should be removed. 



    We recommend removing jewelry prior to arriving at the gym and leaving any valuables at home.  Lake City Twisters is not responsible for any lost or stolen items.




  • How does enrollment work?

    Our gymnastics programs are month to month; this means you can start / stop anytime. 


    If your child has met the skill requirements for their current class, coaches will discuss moving up. 


    We do host a yearly try out in the spring!  

  • How do I renew my subscription?

    You can renew your subscription through the customer portal.

  • How many students are in each class?

    The number of students to one coach depends on the gymnast's age. 


    Four our recreational classes we have a maximum of 8 to 10 enrollments per class


    For our Tots groups we keep that number at 6 enrollments.




  • What if my child missed a class?

    For every missed class we offer two open gym passes. Limit (6) six passes per student every (8) eight weeks.  Makeup open gym passes are valid for 6 months from the issued date and are transferable.


    If you would like to claim these, stop by the  desk to request them. 


    If your child is absent, you do not need to contact us. Unless it's a more then a week long time frame


  • Can I get a full refund?

    We do not offer refunds.

  • Do you have any summer camps?

    We do host summer camps for all ages. More information and registration will be available in January.

  • When are open gyms?

    Every Saturday 11-12:30


    Our open gym schedule can change seasonally, so please click on "Open Gym" tab under more. To see the updated days and times. 


    Does this day/ time not work for you? Look out for fliers containing dates for our special events open gyms. 




Have More Questions?

We’d love to hear from you. Choose the most convenient method and we’ll get back to you as soon as we can.

A group of young girls are sitting on a bench in a gym.
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